SHIPPING

Domestic orders are shipped via FedEx 2-day signature required delivery. We are unable to ship without signature required delivery. 

International orders are shipped FedEx insured signature required delivery. Delivery windows vary by country but are commonly 2-3 days and generally not longer than 5 days (unless a box is stuck in customs). Please note any applicable duties imposed by the country we are shipping to are the responsibility of the customer. We are unable to calculate any duties which may be imposed and we do not collect duties at the time of sale. 

RETURNS & EXCHANGES

We currently do not accept returns, however our number one priority is that you love your new piece of jewelry. If you are unsure about any aspect of a piece, or are buying a gift, please contact us prior to making a purchase we are more than happy to assist. We are available M-F 10am-6pm at (213) 935-8020 or inquiry@retrouvai.com. If you have received your jewelry and have an issue with your piece, please contact us within 7 days of delivery. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing. In the case that you receive an item that simply does not work for you, please contact us.

REPAIRS

We are happy to repair items if they become damaged. Please send us an email at inquiry@retrouvai.com with photos so we can assess, or call us in the office to initiate a repair. Please also refer to our FAQs for care and cleaning instructions.