Jewelry

We make all of our pieces by hand in our Los Angeles, California studio.  

Ring Sizing: The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. Please contact us with any questions with regard to ring-sizing at inquiry@retrouvai.com.

Online Imagery: We do our best to make product images as close to their actual size as we can, but the pictures are not necessarily to scale. Please reference the product descriptions for dimensions of each piece. If you have any questions regarding the size of a particular piece, please contact us at inquiry@retrouvai.com and we will be happy to answer any questions you may have.

Payment

We accept most major credit cards. We do not accept checks or money orders. Payment in full is due before any order is processed and produced.  

Order Fulfillment

We do our best to turn orders around as quickly as possible. Orders will ship in 2-3 business days if the item(s) are in stock. Out of stock orders may take 1-2 weeks to produce and ship. Multiple items orders are shipped as soon as the entire order is completed. 

If you need something by a certain date or would like to expedite shipping, please make sure to put that in the comments section during checkout, and send us an email at inquiry@retrouvai.com.  We will always do our best to accommodate your requests and we appreciate your understanding and patience.

Shipping

Domestic orders are shipped via FedEx 2-day signature required delivery. We are unable to ship without signature required delivery. 

International orders are shipped FedEx insured signature required delivery. Delivery windows vary by country but are commonly 2-3 days and generally not longer than 5 days (unless a box is stuck in customs). Please note any applicable duties imposed by the country we are shipping to are the responsibility of the customer. We are unable to calculate any duties which may be imposed and we do not collect duties at the time of sale. 

Sales Tax

Sales tax is applicable on all orders shipped within California. The rate fluctuates depending on the county the order is being shipped to.  

Return Policy

We currently do not accept returns, however our number one priority is that you love your new piece of jewelry. If you are unsure about any aspect of a piece, or are buying a gift, please contact us prior to making a purchase we are more than happy to assist. We are available M-F 10am-6pm at (213) 935-8020 or inquiry@retrouvai.com. If you have received your jewelry and have an issue with your piece, please contact us within 7 days of delivery. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing. In the case that you receive an item that simply does not work for you, please contact us.

Repair

We are happy to repair items if they become damaged. Please send us an email at inquiry@retrouvai.com with photos so we can assess, or call us in the office to initiate a repair. Please also refer to our FAQs for care and cleaning instructions. 

Security

All order information sent to www.retrouvai.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. 

Privacy Policy 

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.