All jewelry is made to order. Our typical production turnaround is 3-4 weeks, however if you have a sense of urgency please reach out to us so that we may try to accommodate your request. In the case that your piece is in stock, it will ship out the next business day.

We ship via FedEx 2-day delivery (domestically). Our packages are signature required and are fully insured until they are signed for. Please contact us if you have a specific delivery requirement.

Yes, we do ship internationally via fully insured FedEx Express International. However, some countries have import restrictions that prohibit us from shipping jewelry, including Russia. Note that we are not responsible for any taxes or duties that may be imposed by your local country at the time of delivery. We do not collect any international duties at the time of purchase.

All of our rings fit true to North American sizing. We recommend having yourself sized in person at a local jewelry store, or ordering an affordable finger sizing kit like this one. We do not recommend trying to size your finger from a string or paper from an online template. Note that we do offer quarter sizes and sizes not displayed in our product pages — don’t hesitate to reach out if you do not see your size listed online.

Yes. Whenever possible we are happy to offer customization. Some examples include engraving, ordering a different color metal (rose or white gold) or changing the length of a chain. Some pieces are more challenging to customize but please reach out with any requests!

We make jewelry with integrity. Retrouvaí is a female-owned small business operating from Los Angeles, where all of our jewelry is produced. The collection is crafted by a small team of skilled artisans who take pride in their work. In the studio, we recycle as much gold as possible. For non-recycled metal, our caster works exclusively with fair trade, fair mined gold. We work with extremely reputable diamond and gemstone dealers both locally and abroad. Our melee (accent diamonds) are conflict-free and consistently sourced from a single supplier. Diamonds over 0.5ct are individually selected and will be sold with a GIA certificate. Colored stones and the rough stone for our inlay are hand selected on a piece by piece basis. All of our inlay is hand cut in Los Angeles.

We hope you adore your new piece of Retrouvai! In order to enjoy it for years to come, proper care and cleaning are recommended. Our tips are:

• Try your best to protect your jewelry from impact with hard or abrasive surfaces.
• Remember that contact with cosmetics, perfumes, household chemicals and extreme temperatures can damage fine jewelry.
• Store your fine jewelry in a clean and dry fabric lined pouch or box when not wearing it.
• Jewelry with gemstones or pearls should be stored in individual compartments to avoid scratches.
• Our gold jewelry can easily be cleaned at home using a mixture of mild dish soap and water. Very gently clean your jewelry with a soft toothbrush.
• Do not use an ultrasonic machine with pearls or colored gemstones (diamonds are OK).

Please do not hesitate to contact us for a professional cleaning via inquiry@retrouvai.com.

Since each and every piece of jewelry is made to order, we do not accept returns and each item purchased is final sale. Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to inquiry@retrouvai.com. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing. In the case that you receive an item that simply does not work for you, please contact us.